DOC resume.md UPDATED Fall 2026 FORMAT web + pdf

cat resume.md

MATTHEW MEYER

Senior Customer Solutions Analyst · tech support & SaaS

◈ Oakland, CA ✉ zebtron@zebtron.com ▚ linkedin.com/in/zebtron

Summary

Extensive experience across API support, customer success, IT, development, training, and SaaS support, with a demonstrated commitment to continuous skill development.

ls experience/

Senior Customer Solutions Analyst @ ZoomInfoMar 2020 – Present · San Francisco, CA

Coordinate communications across customer, engineering, and product teams; manage bug documentation and escalations; build product documentation; troubleshoot SSO, calendar, and integration issues; analyze logs with AWS tools and Datadog.

Senior Technical Support Engineer @ Vonage / NexmoFeb 2016 – Jan 2020

Supported developers using APIs for voice, SMS, and messaging services, serving enterprise clients including Airbnb and Uber.

Multi-role Specialist @ HubPagesFeb 2012 – Nov 2015

Testing, bug tracking, technical support, and community management for a top-200 US website.

Consultant @ Tech MattFeb 2010 – Feb 2012

Small business technology consulting, web design, and training.

eLearning Developer @ AdeccoJun 2007 – Feb 2010

Created and delivered training courses for CRM and medical sales systems.

Support Technician @ Cornerstone Information SystemsDec 2003 – Jun 2006

Supported travel-industry SaaS clients with SQL reporting solutions.

Web & Database Contractor @ IU School of MedicineJul 2002 – Jul 2004

Developed HIPAA-compliance database solutions.

cat education.txt

B.S. Business — Computer Information Systems @ Indiana University Bloomington

cat skills.txt

API support Customer success SaaS support SSO & integrations Datadog SQL Technical documentation Training / eLearning Bug triage & escalation

./resume --export

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